Raven Cargo Inc.
Last Updated: September 1, 2020
Raven Cargo Inc. is an Illinois (USA) corporation, and our principal office is located at 954 West Washington Blvd, Chicago, IL 60607 USA. If you are an individual or a company and you have any concerns or questions about any of the provisions in this Privacy Policy (“Policy”) please feel free to contact us. Our detailed contact information is included at the end of this Policy.
Please understand that we are committed to respecting the privacy rights of all individuals, wherever located. For that reason, this Policy explains: (1) what our services are and how they work; (2) the kinds of Personal Information that we may collect and process via our website(s) and mobile applications (collectively referred to herein as our “Site” or “Sites”), (3) the kinds of Personal Information that we may collect and process via our proprietary RavenEye™ technology platform ("Platform"), (4) how we manage the data that are collected, and (5) with whom we may share such data.
Please review the terms of this Policy carefully; by accessing any of our Sites or our Platform you will be deemed to have agreed to be bound by the terms and conditions in this Policy and our Terms of Use (see www.raven-cargo.com/terms-of-use).
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CCPA and ‘Do Not Sell’
With regard to the rights of California residents under the California Consumer Privacy Act of 2018, please understand the following: All data collected or processed by Raven will be processed in accordance with our “Do Not Sell” policy statement. For specific information relating to our practices and the principles of the CCPA, please review our “do not sell” policy statement, which is located at the end of this Policy, and contact us if you have any concerns or questions.
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1. The Scope of this Policy
This Policy applies to all of our Sites and to all data and/or information collected via our Sites and our RavenEye™ Platform. In addition, please understand that the term "Raven" as used herein applies to and includes Raven Cargo Inc. (Illinois, USA), Raven Cargo Fleet LLC (Indiana, USA) and all other affiliated entities and subsidiaries of Raven Cargo Inc.
This Policy may change from time to time; and any changes will be effective immediately upon the posting of the revised Policy.
In this Policy, the words "we", "our", and "us" refer to Raven, and the terms "Personally Identifiable Information" or "Personal Information" mean any information by which (individually or in conjunction with other information) an individual or household can be identified or contacted. As such, Personal Information may include names, physical addresses, email addresses, telephone numbers, geographic information, IP addresses, etc. Please see Section 3, below, for more detail.
2. Our Business and Our Services
Raven is a licensed, asset-based freight logistics carrier and broker; and a such, Raven engages via contract with a variety of third-party customers, carriers and service partners in connection with the provision of freight logistics services (hereafter “Logistic Services”). In addition, Raven has developed and may provide access (via license) to certain proprietary software applications and IT services (this is our RavenEye™ system, referred to herein as the “RavenEye Platform” or “RavenEye”). RavenEye is designed to provide customers and carriers with certain supplementary informational services (e.g. live freight location mapping, automatic updates sent to email or telephone number, document scanning and uploading) that complement our Logistics Services.
Access to Logistics Services is only available via written agreement, and access to RavenEye is subject to the execution of a written license agreement. All participation in Logistics Services and/or RavenEye is voluntary and is expressly subject to the terms of this Policy.
3. Overview of the Personal Information That We May Collect, and How We Use It
A. Customer, Carrier and Service Partner Account Information:
In order to operate our services we collect certain basic account information from our customers, third-party carriers and third-party service providers. That information includes personal information such as names, business contact information (e.g. address, phone number, e-mail address), employment titles/roles, and the employment status of certain individuals.
We use account information to fulfill contractual commitments and to provide services. We also use account information to contact customer and carrier personnel directly in connection with logistics services, and we may share Account Information as necessary (e.g. between customers and carriers engaged in specific freight services) to fulfill our obligations to all parties.
B. General Browsing Data/Site Usage Data:
We collect site browsing and/or site usage data (e.g. IP addresses, pages visited, etc.) from individuals who visit the Sites, and we use such data for internal research purposes and to improve the Sites and the services that we provide.
We do not use general browsing/site usage data to identify individuals or households, either alone or in conjunction with other personal information that we may collect. We do not sell any site browsing usage data to any third party (but our Third Party Service Providers may have access to certain personal information; see Section 5 below). We do, however, reserve the right to use certain information (e.g. IP addresses) that may be collected in order to identify a Site visitor when we feel it is necessary to enforce compliance with our Terms or to: (i) fulfill a government request; (ii) conform with the requirements of the law or legal process; (iii) protect or defend our legal rights or property, our Sites, or other users; or (iv) in an emergency to protect the health and safety of our Site users or the general public.
C. RavenEye Data:
If a customer, carrier or service partner elects to use the RavenEye Platform, then we will collect additional personal information in the course of providing the RavenEye services. Depending on the options selected by a customer, such additional Personal Information that may be collected by the RavenEye platform may include: fixed and mobile telephone numbers,other contact information, and geographic location data of carriers during shipments (whether captured via TMS device, mobile phone/GPS, or other technological means). We refer these data collectively as “RavenEye Data”.
We use RavenEye Data in order to perform our contractual service commitments (e.g. notifying customers of the location of their shipments) and/or to communicate directly with customer and carrier personnel, and as otherwise authorized or required to comply with our contractual obligations.
4. Cookies
We use ‘cookie’ and ‘web beacon’ technologies on our Sites and the Platform. We use cookies and web beacons to distinguish you from other Site visitors, to track your IP address and your usage of our Site(s), and to identify the name of the web site from which you linked to our Site. This information is used to help us serve you better by improving our website design, as well as the functionality of our Sites and services.
We do not otherwise track any information about your use of other websites. Non-Personally Identifiable Information obtained through cookies and web beacons may be shared with or obtained by service providers on our behalf.
A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e. you close your browser). A "persistent cookie" stores information on the hard drive so that, when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that implements a clear graphic image in a certain location on a Site, and such beacons are used in conjunction with a cookie.
When you visit our Sites we may use both session and persistent cookies. Session cookies may collect information (such as a unique user ID) that is used to track your usage of our Sites. And in some cases, in addition to the information collected by a session cookie, a persistent cookie may also save your email address (but only if you register with us in order to use Logistics Services or to gain access to the RavenEye Platform). A web beacon can further help us to collect capture certain additional information about a visitor's actions on a web site, such as a visitor's cookie number, the time, date, duration and number of page views, a description of the page where the web beacon is placed, and details about any Site actions that are taken (e.g. registration).
You can disable all cookies at any time by using your browser options; however, if you turn off cookies, we may not be able to track your shipment(s) or enable other features of our website. In addition, we will not be able to recognize you as a registered user to allow you access to your account information.
5. Third Parties with Whom We May Share Personal Information
In addition to the sharing of the Personal Information as set forth above, Raven may share certain Personal Information with third party IT service partners which are under contract with us and which perform services for us associated with our Sites and/or the RavenEye Platform (e.g. TMS software providers and cloud storage providers, hereafter collectively referred to as “Third Party Service Providers”).
We share data with our Third Party Service Providers on the basis of our users’ consent and our legitimate interests in operating our business. Your acceptance of the terms of this Policy shall also be deemed to be your agreement to the sharing of personal information with our Third Party Service Providers. We maintain written contracts with each of these Third Party Service Providers, and we require that these third parties provide at least the same level of privacy protection and security as required by this Policy.
6. Measures Adopted by Raven to Protect Privacy Interests
A. Data Protection by Design and Default:
We have performed internal privacy impact assessments to assure that we understand what Personal Information may be collected via our Sites and how it may flow through our services (including RavenEye). We have adopted internal policies that require us to prioritize privacy concerns in the design phase of all new features for our platform.
B. Data Minimization; Data Disposal:
Where possible, we minimize the Personal Information that is collected and processed; and we only collect and process those data that we need to perform our contractual obligations and operate our business. And we have adopted policies that require us to delete or anonymize all data that are no longer required for us to provide our services or operate our business.
C. Security of Data and Processing:
We have implemented technical and organizational measures that are designed to limit access to Personal Information to authorized individuals, including multiple levels of authorization, audit trails, security monitoring tools, and procedures designed to limit and remove access when no longer required. And we have implemented technological and administrative controls designed to prevent the loss or corruption of data.
We have also implemented data security technologies designed to preserve the security of all data collected and/or processed on our platform, including encryption for all such data in transit, and also encryption of sensitive data at rest within our platform.
7. Other Terms
A. Geographic Aspects of our Privacy Practices; International Transfer:
Raven is based in Chicago, IL, USA; and Raven Fleet LLC is based in Indiana, USA. Please be aware that your Personal Information may be transferred to, and be processed in, states and/or countries other than the state and/or country in which you are a resident. These states and/or countries may have data protection laws that are different to the laws of your state/country.
Further, please understand that our service platform (including servers) is located in the United States, and our third-party service providers (including cloud service providers and partners), customers and carriers operate around the world. This means that when we collect Personal Information, we, our customers or carriers may process it in foreign jurisdictions from where you are located.
We have implemented measures that are designed to assure that transfers of data between us and our customers and carrier partners are compliant with applicable laws. If you have concerns, please contact us.
B. Transfer of Assets:
As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or acquires all (or substantially all) of our assets, the Personal Information in our platform will be transferred to and used by this acquiring entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.
C. Children, Parental Consent, and Privacy:
The Sites are not directed toward individuals under age 18; we do not knowingly collect information from anyone under age 18 (a “Minor”); and if we find out that we have collected information from a Minor, we will delete that information immediately.
D. Third Party Sites and Links:
We are not responsible for the privacy practices and/or security practices employed by any third-party website or service, including but not limited to any such sites or services that may be linked to or referred to in any way on the Sites.
E. Do Not Track:
The Site itself may not respond to web browser-based “do not track” signals.
F. Legally Required Disclosures
Notwithstanding anything herein to the contrary, we reserve the right to disclose any Personal Information if we are required to do so by law, in order to assert or defend copyright or other intellectual property infringement claims, or if we believe that such action is necessary to: (1) fulfill a government request; (2) conform with the requirements of the law or legal process; (3) protect or defend our legal rights or property, our Sites, or other users; or (4) in an emergency to protect the health and safety of our Sites’ users or the general public.
8. Contact Information
You may contact us as provided below if: (a) you have questions or comments about our Policy, or your Personal Information; (b) you wish to make corrections to any Personal Information you have provided; (c) you have voluntarily submitted your contact information to us, and you want to opt-out from receiving future correspondence, including emails, from us; (d) you wish to withdraw consent for any ongoing data processing activity; and/or (d) you otherwise wish to contact us in connection with any provision set forth in this Policy or the Terms:
(773) 694 - 9300
We will respond to your request and, if applicable and appropriate, provide you with information and/or respond as soon as reasonably practicable. Please note that fulfilling certain requests may have an impact on your use of the Sites.
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Raven Cargo Inc.
“Do Not Sell” Policy Statement
Raven operates a freight carrier and brokerage business (hereafter our “Logistics Operations”); Raven maintains website(s) and mobile applications (“Sites”) that are visible in part to the public; and Raven also operates a feature-rich platform which facilitates a variety of shipment tracking and data management activities (e.g. scanning and uploading of proof-of-delivery documents)(the “RavenEye Platform”).
In conjunction with its Logistics Operations, the Sites and the RavenEye Platform: Except for the contractually defined sharing of information among our customers, third party carriers and third party service providers (as defined in our Privacy Policy) Raven does not share or sell the Personal Information of our site users to third parties.
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